Contact Us
Questions about our reviews, a correction to flag, or feedback on a casino experience — whatever's on your mind, the team at US Online Casinos is easy to reach. This page explains how to contact us, what we can help with, and what to expect when you do.
How to Reach Us
The most reliable way to get in touch is by email:
We review every message and aim to respond within 48 hours on business days. If your query involves a specific casino review or a factual point you'd like us to verify, including the page URL and as much detail as you can will help us get back to you faster.
What We Can Help With
- Review queries — if you believe a rating, offer detail or eligibility note on one of our pages is out of date or inaccurate, let us know. Our editorial team will investigate and update the page if needed.
- Site corrections — spotted a broken link, a typo or a page that isn't loading properly? We want to know.
- Feedback on casinos — if you've had a notable experience with one of the sites we cover and think it should inform our assessment, we welcome that input. We can't publish personal complaints on behalf of individual users, but genuine pattern feedback shapes how we research and rate operators.
- Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page for resources and self-exclusion information. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
- General questions — queries about how our comparisons work, how we select casinos, or who we are can often be answered on our about us page, but feel free to write if you'd prefer a direct answer.
What We Don't Handle
We are an independent comparison and review site. We are not affiliated with the casinos we cover in an operational capacity, which means we cannot:
- Access your casino account or account history
- Process deposits, withdrawals or refunds on your behalf
- Intervene in disputes between you and a casino operator
- Provide legal advice on gambling regulations in your state
For account-level issues, contact the casino's own customer support directly. If a dispute remains unresolved and the casino operates under a state licence, you may also be able to escalate to the relevant state gaming authority.
Editorial and Commercial Enquiries
If you work for a casino operator, a software provider or a marketing agency and have an editorial or commercial question, please also use [email protected] and mark your subject line accordingly. We review all partnership enquiries, though inclusion on the site is always editorially assessed — commercial relationships do not purchase position in our rankings.
Review Our Terms and Policies
Before reaching out with a legal or data-related request, it's worth reviewing our terms and conditions, which cover how we operate, how data is handled, and the basis on which our content is published.
Response Times
| Type of Enquiry | Typical Response Time |
|---|---|
| General questions | Within 48 hours |
| Review corrections or factual queries | Within 48–72 hours |
| Editorial or commercial enquiries | Within 5 business days |
| Technical issues (broken pages, errors) | Within 48 hours |
We read every message, but we can't guarantee a personal reply to every submission — particularly where the same question is covered in our published pages. If your question is about payout rates, licensing, or how bonuses work at specific casinos, our review pages are usually the fastest source of an answer.
A Note on Responsible Gambling
If you're writing to us because gambling has become a source of stress, financial pressure or distress, please reach out to a support service before anything else. The National Council on Problem Gambling helpline (1-800-522-4700) operates around the clock and is confidential. Our responsible gambling page also lists self-exclusion tools and state-level support programmes. We are glad to point you in the right direction.